Frequently Asked Questions
Everything you need to know about brewing the perfect cup.
How should I store my loose-leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using airtight tins or opaque ceramic jars.
Do you offer international shipping?
Yes, TeaHaus ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Are your tea bags biodegradable?
Absolutely. Our pyramid tea bags are made from plant-based, plastic-free materials that are fully compostable, ensuring your tea ritual is as sustainable as it is delicious.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if your order is damaged during transit or you received the wrong item, please contact us within 14 days for a replacement or refund.
Does your tea contain caffeine?
Most of our black, green, and white teas contain varying levels of caffeine. If you are looking for caffeine-free options, we offer a wide selection of herbal tisanes and fruit infusions.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.